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Graduate Course Proposal Form Submission Detail - GEB6265

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Current Status: -
Campus: St Petersburg
Submission Type: New
Course Change Information (for course changes only):

  1. Department and Contact Information

    Tracking Number Date & Time Submitted
    5279 2015-09-30
    Department College Budget Account Number
    Business Administration BP 140100
    Contact Person Phone Email
    James Fellows 34587

  2. Course Information

    Prefix Number Full Title
    GEB 6265 Advanced Facilitation

    Is the course title variable? N
    Is a permit required for registration? N
    Are the credit hours variable? N
    Is this course repeatable? N
    If repeatable, how many times? 0

    Credit Hours Section Type Grading Option
    3 D - Discussion (Primarily) -
    Abbreviated Title (30 characters maximum)
    Advanced Facilitation
    Course Online? Percentage Online
    O - Online (100% online) 0


    Admission to Graduate School


    Course Description

    The purpose of this course is to teach students how to use advanced facilitation strategies and skills to prevent, manage, and resolve common business group dynamic problems, as well as to master the art of effective work team communication in a corpora

  3. Justification

    A. Please briefly explain why it is necessary and/or desirable to add this course.

    Replacing Selected Topics with Permanent number; already listed in program

    B. What is the need or demand for this course? (Indicate if this course is part of a required sequence in the major.) What other programs would this course service?

    Students need to learn conflict resolution skills to be effective managers.

    C. Has this course been offered as Selected Topics/Experimental Topics course? If yes, how many times?

    Yes, 3 or more times

    D. What qualifications for training and/or experience are necessary to teach this course? (List minimum qualifications for the instructor.)

    J.D (law degree) or Ph.D in Management or a Related Field

  4. Other Course Information

    A. Objectives

    Course Objectives:

    1. Students will learn through self-assessment their personal facilitation philosophy and the three levels of competence necessary for effective business facilitation.

    2. Students will gain the ability to apply advanced facilitation strategies to lead both common and complex group decision making processes.

    3. Students will learn the importance of conflict intervention and management processes during group facilitation, as well as the art of positive confrontation through analysis of multiple conflict situations.

    4. Students will learn and become conversant in managing complex group situations through the seven step facilitation process: Studying, Strength in Leadership, Idea Generation, Seeking the Best Idea, SCAMPERing, Structuring a Settlement, and Group Solidarity.

    5. Students will learn how to apply essential facilitation processes to meet the full spectrum of organizational disputes and challenges.

    6. Students will learn how to leverage online and mobile video conferencing technologies to facilitate effective online meetings.

    B. Learning Outcomes

    C. Major Topics

    1: Overview of Facilitation

    2: Managing the Complexities of Group Decision Making Processes

    3: Conflict Management Strategies for Business Facilitators

    4: Business Facilitation Case Studies (Part 1)

    5: Business Facilitation Case Studies (Part 2)

    6: Consulting Strategies for Business Facilitators: 5 Step Process

    7: Essential Processes for Effective Business Facilitation

    8: Facilitation Process Implementation, Evaluation, and Improvement

    D. Textbooks

    Required Text:

    Smithmyer, Christopher (2012). Seven Swords of Strategic Business Facilitation. Des Moines Kendal Hunt.

    Stake, Robert (1995). The Art of Case Study Research. Thousand Oaks: Sage.

    E. Course Readings, Online Resources, and Other Purchases

    Recommended Text (you are NOT required to buy these books):

    Bens, Ingrid. (2012). Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers. San Francisco: John Wiley & Sons.

    Bens, Ingrid. (2005) Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations. San Francisco: John Wiley & Sons

    Schuman, Sandy. (2007). The IAF Handbook of Group Facilitation: Best Practices from the Leading Organization in Facilitation. San Francisco: Jossey Bass.

    Schwarz, Roger, Anne Davidson, Peg Carlson, and Sue McKinney. (2011). The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches. San Francisco: Jossey Bass.

    F. Student Expectations/Requirements and Grading Policy

    Composition of Final Course Grade

    Discussion Board Participation (8 discussions; 5% each) 40% 400 pts

    Case Study Paper 20% 200

    Reflection Paper 20% 200

    Reports on Role Plays (3) 20% 200

    Total 100% 1000

    G. Assignments, Exams and Tests

    Course Schedule: (Based on Spring 2015 Syllabus

    Module 1: Advanced Business Facilitation Process Overview

    Monday March 9 through Sunday 15

    Reading: (Smithmyer 1)


    Module 1 Discussion “Introduce yourself to your fellow classmates and explain why you decided to take a business facilitation course).

    Module 2: Managing the Complexities of Group Decision Making Processes

    Monday March 16 through Sunday March 22

    Reading: (Smithmyer 2)

    Assignments: (Watch TeDR Video by David Puckett)

    Module 2 Discussion “Name three common problems in business/legal operations where facilitation could solve the dispute or manage the conflict”

    Module 3: Conflict Management Strategies for Business Facilitators

    Monday March 23 through Sunday 29

    Reading: (Smithmyer 2)

    Assignments: Read the overview and rubrics for the Reports, Term Paper and Reflection Paper.

    Module 3 Discussion “How can facilitation be applied to Public Sector Business”

    Module 4: Business Facilitation Case Studies (Part 1)

    Monday March 30 through Sunday April 5

    Reading: (Smithmyer Chapter 3)

    Assignments: Watch McGuire Video on general facilitation theory. (If Available)

    Module 4 Discussion ““How can facilitation be applied to a business that you have worked on”

    Mid-Term Exam due by Sunday September 21 at 11:59pm

    Module 5: Business Facilitation Case Studies (Part 2)

    Monday April 6 through Sunday April 12

    Reading: Smithmyer Chapter 4

    Assignments: Role Play 1: Meet with assigned group at agreed upon time on Canvas to do Role Play 1.

    Module 5 Discussion “What is the biggest problem you have encountered in role-plays 1”

    Module 6: Consulting Strategies for Business Facilitators: 5 Step Process

    Monday April 13 through Sunday April 19

    Reading: Smithmyer Chapter 6

    Assignments: Role Play 2: Meet with assigned group at agreed upon time on Canvas to do Role Play 2

    Module 6 Discussion “Should Universities use facilitated focus groups to improve academic experience?”

    Report 1 Due

    Module 7: Essential Processes for Effective Business Facilitation

    Monday April 20 through Sunday April 26

    Reading: Smithmyer Chapter 7

    Assignments: Role Play 1: Meet with assigned group at agreed upon time on Canvas to do Role Play 3

    Module 7 Discussion “Name three ways that you will use facilitation to improve your life), this post can be adapted into reflection paper topic”

    Report 2 Due; Term Paper Due

    Module 8: Facilitation Process Implementation, Evaluation, and Improvement

    Monday April 27 through Friday May 1

    Reading: Smithmyer 8 & Conclusion

    Module 8 Discussion “Is internal facilitation as a conflict prevention strategy, superior, inferior, or equal to other conflict management and mitigation strategies in a business environment. Defend your answer.”

    Report 3 and Reflection Paper due by May 1

    H. Attendance Policy

    This is a purely online course with online instruction, group projects, case discussions, and exams. The course follows a compressed eight week schedule requiring a significant commitment of time to accommodate the tight deadlines; it is not self-paced.

    Attendance Policy for the Observance of Religious Days by Students: In accordance with Sections 1006.53 and 1001.74(10)(g) Florida Statutes and Board of Governors Regulation 6C-6.0115, the University of South Florida (University/USF) has established the following policy regarding religious observances: (

    Students with Disabilities:

    Please notify your instructor by the second class meeting if you have a learning disability or require special assistance with this course. Confidential personal and learning assistance counseling are made available to students through the Division of Student Affairs. Contact R. Barry McDowell, St. Petersburg Campus: TER 200 (727) 873-4940, ( for more information.

    In the event of an emergency, it may be necessary for USF to suspend normal operations. During this time, USF may opt to continue delivery of instruction through methods that include but are not limited to: Blackboard, Elluminate, Skype, and email messaging and/or an alternate schedule. It’s the responsibility of the student to monitor Blackboard site for each class for course specific communication, and the main USF, College, and department websites, emails, and MoBull messages for important general information.

    I. Policy on Make-up Work

    Make-Up Policies are at the Discretion of the Instructor in this online class.

    Honor System:

    Under the USF Honor System, each student is expected to observe complete honesty in all academic matters. Violation of the Honor System will be referred to the Honor Council. Note: The following are violations of the Honor Code: Copying another student’s homework, signing another student’s name on the attendance roster, copying another group’s disk or written work, using another student’s computer disk to print out your assignment, copying another student’s file onto your disk, and misrepresenting a reason for a missed exam. Punishment for academic dishonesty may result in an automatic “F” or “FF” in the course or action that may result in suspension or expulsion. See the USF Policy on Academic Dishonesty at

    J. Program This Course Supports

    USFSP MBA Program

  5. Course Concurrence Information

    Any MBA program at other USF campuses.

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