Graduate Studies Reports Access
Graduate Course Proposal Form Submission Detail - HIM6320
Tracking Number - 2351
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Approved, Permanent Archive - 2010-11-02
Submission Type: New
Course Change Information (for course changes only):
Comments: College approved 4/8/10; GS recd 5/25/10; GC approved 8/18/10; to SCNS 8/25/10. Approved. Effective 10/1/10. Posted in Banner. Number 6320
- Date & Time Submitted: 2010-05-25
- Department: Dean's Office
- College: MD
- Budget Account Number: 0-6108-000
- Contact Person: Michael J. Barber
- Phone: 974 9908
- Email: email@example.com
- Prefix: HIM
- Number: 6320
- Full Title: Managerial Communication
- Credit Hours: 3
- Section Type: C -
Class Lecture (Primarily)
- Is the course title variable?: N
- Is a permit required for registration?: Y
- Are the credit hours variable?: N
- Is this course repeatable?:
- If repeatable, how many times?: 0
- Abbreviated Title (30 characters maximum): Managerial Communication
- Course Online?: C -
Face-to-face (0% online)
- Percentage Online: 0
- Grading Option:
R - Regular
- Prerequisites: None
- Corequisites: None
- Course Description: Managerial Communication focuses on the centrality of communication to the delivery and management of healthcare and explores challenges faced by the diverse community of healthcare professions and their interactions.
- Please briefly explain why it is necessary and/or desirable to add this course: Needed for new program/concentration/certificate
- What is the need or demand for this course? (Indicate if this course is part of a required sequence in the major.) What other programs would this course service? Communication has always been pivotal to the effective and successful delivery of healthcare. Advances in healthcare informatics have provided a wealth of new communication technologies and media that radically change the content and tempo of information interchange between the professionals who deliver healthcare. Consequently, there is a need for well-trained managerial and professions who can pioneer the use of these media in the clinical setting and facilitate the transition from paper based and face-to-face communication to media such as EHR systems.
- Has this course been offered as Selected Topics/Experimental Topics course? If yes, how many times? No
- What qualifications for training and/or experience are necessary to teach this course? (List minimum qualifications for the instructor.) All instructore will possess the PhD or MD degree and have experience in information technology or management communication methodologies and the application to healthcare.
- Objectives: The course focuses on the following objectives:
Identifying the specific characteristics of the healthcare context and its deleivery
Comparing and contrasting the variety of communication approaches, technologies and media used in the helathcare environemnt.
Discussing the significance and effects of culture in a multi-disciplinary, multi-professional clinical environment.
Identifying and exploring the challenges raised by departmental, geographic, organisational and other boundaries in the various types of healthcare institutions.
- Learning Outcomes: At the conclusion of this course, students will be able to:
• Explain the criticality of communication signals, channels, media and technologies to the provision and management of healthcare;
• Develop policies, guidelines and strategies that optimise communication in the multi-disciplinary, multi-media clinical environment;
• Create synergy within and between the teams of technical professionals that use information and communication technologies to manage and deliver healthcare;
• Use a range of tactics to optimise communication and performance within, among and between the teams, departments and units that characterise contemporary healthcare providers;
• Address the cultural variations intrinsic to the clinical environment and communicate change strategies that attenuate differences and enable the effective utilisation of HIT;
• Guide the development of communication strategies that optimise the contribution of HIT to the delivery, management and administration of healthcare.
- Major Topics: COMMUNICATION: AN INTRODUCTION
APPROACHES TO COMMUNICATION
COMMUNICATION AND ETHICS
CULTURE AND CULTURAL DIFFERENCES
IMPARTING CORPORATE CULTURE
COMMUNICATING WITH PROFESSIONALS
DATA, INFORMATION, KNOWLEDGE AND ACTION
PERFORMANCE ASSESSMENT AND FEEDBACK
COMMUNICATING TECHNICAL INFORMATION
COMMUNICATING ABOUT CHANGE
BUILDING AND MAINTAINING A COMMUNICATION SYSTEM
- Textbooks: “Communicating for Managerial Effectiveness: Problems, Strategies and Solutions” Phillip G. Clampitt, PhD. Sage Publications Inc; 4th ed. (2010)
“Managing Cultural Diversity in Technical Professions” Lionel Laroche, PhD.; P.Eng.
Butterworth Heinemann (2003)
ISBN-13: 978- 0750675810
- Course Readings, Online Resources, and Other Purchases: Additional and appropriate course readings will be identified for each lecture topic and posted to Blackboard.
- Student Expectations/Requirements and Grading Policy: 5 unit reports (research papers) 5% each
Comprehensive Midterm Exam 30%
Comprehensive Final Exam 45%
- Assignments, Exams and Tests: 14 unit quizzes (self-assessment)
5 unit reports (research papers)
Comprehensive Midterm Exam
Comprehensive Final Exam
- Attendance Policy: Course Attendance at First Class Meeting – Policy for Graduate Students: For structured courses, 6000 and above, the College/Campus Dean will set the first-day class attendance requirement. Check with the College for specific information. This policy is not applicable to courses in the following categories: Educational Outreach, Open University (TV), FEEDS Program, Community Experiential Learning (CEL), Cooperative Education Training, and courses that do not have regularly scheduled meeting days/times (such as, directed reading/research or study, individual research, thesis, dissertation, internship, practica, etc.). Students are responsible for dropping undesired courses in these categories by the 5th day of classes to avoid fee liability and academic penalty. (See USF Regulation – Registration - 4.0101,
Attendance Policy for the Observance of Religious Days by Students: In accordance with Sections 1006.53 and 1001.74(10)(g) Florida Statutes and Board of Governors Regulation 6C-6.0115, the University of South Florida (University/USF) has established the following policy regarding religious observances: (http://usfweb2.usf.edu/usfgc/gc_pp/acadaf/gc10-045.htm)
In the event of an emergency, it may be necessary for USF to suspend normal operations. During this time, USF may opt to continue delivery of instruction through methods that include but are not limited to: Blackboard, Elluminate, Skype, and email messaging and/or an alternate schedule. It’s the responsibility of the student to monitor Blackboard site for each class for course specific communication, and the main USF, College, and department websites, emails, and MoBull messages for important general information.
- Policy on Make-up Work: For documented student absences, such as for illness, students will be allowed to make up missing reports or exams. Students will be required to abide by USF policy on academic integrity described in course syllabus.
- Program This Course Supports: Graduate Certificate in Health Informatics
- Course Concurrence Information: None