Graduate Studies Reports Access

Graduate Course Proposal Form Submission Detail - EIN5224
Tracking Number - 1861

Edit function not enabled for this course.

Current Status: Approved, Permanent Archive - 2005-05-27
Submission Type:
Course Change Information (for course changes only):

Detail Information

  1. Date & Time Submitted: 2005-04-13
  2. Department: Industrial and Mangement Systems Engineering
  3. College: EN
  4. Budget Account Number: 2103-000-00
  5. Contact Person: Prof. Dolores K. Gooding
  6. Phone: 45582
  7. Email:
  8. Prefix: EIN
  9. Number: 5224
  10. Full Title: Total Quality Management Concepts
  11. Credit Hours: 3
  12. Section Type: C - Class Lecture (Primarily)
  13. Is the course title variable?: N
  14. Is a permit required for registration?: N
  15. Are the credit hours variable?: N
  16. Is this course repeatable?:
  17. If repeatable, how many times?: 0
  18. Abbreviated Title (30 characters maximum): TQM Concepts
  19. Course Online?: -
  20. Percentage Online:
  21. Grading Option: R - Regular
  22. Prerequisites: None
  23. Corequisites: None
  24. Course Description: This course will examine the methodology and procedures that companies use to improve quality and its operational benefits, including the mangement transformation (paradigm shift) that is evolving. Unrestricted. Nonrepeatable for credit.

  25. Please briefly explain why it is necessary and/or desirable to add this course: This course teaches an important attribute of engineering management: TQM methodology and procedures that companies use to improve quality and its operational benefits, including the management transformation.
  26. What is the need or demand for this course? (Indicate if this course is part of a required sequence in the major.) What other programs would this course service? This course serves as an elective in the MSEM program, and also as a required course in the Graduate Certificate in Total Quality Management.
  27. Has this course been offered as Selected Topics/Experimental Topics course? If yes, how many times? Yes. This course has been offered on 4 occasions.
  28. What qualifications for training and/or experience are necessary to teach this course? (List minimum qualifications for the instructor.) The instructor should possess the following qualifications at a minimum:

    A master's degree in Industrial Engineering or other technical discipline, plus experience in a relevant technical environment with a focus in total quality management. An individual with an earned PhD with the above listed expertise is preferred.

  29. Objectives: The historical significance and the basic concepts of TQM will be discussed. A study of the functions and responsibilities of the quality organization will be undertaken. An emphasis will be placed on understanding the philosophy of Total Quality Management, and to be able to relate the modern quality management procedures and applications to present and future organizational entities.
  30. Learning Outcomes: At the end of the course the student will: Understand the history and philosophical context of TQM; Identify the role of TQM as it relates to global competitiveness; Describe management roles and responsiblities in the quality organization; Identify and measure customer value; Define the dynamics of variation in a system; Recommend quality system improvements;
  31. Major Topics: TQM History, Evolution, Systems; Global Competitiveness; Organizational Culture and Paradigm Shift; Management Role Responsibilities; Concepts of Customer Value, Measuring Customer Value; Strategic Management; Systems Improvement; The Dynamics of Variation; Employee Involvement, Teamwork; Cultural Change and Organizational Learning;
  32. Textbooks: The Management and Control of Quality, Sixth Edition; Authors: James R. Evans and William M. Lindsay; Publisher: Thomson/Southwestern;
  33. Course Readings, Online Resources, and Other Purchases:
  34. Student Expectations/Requirements and Grading Policy:
  35. Assignments, Exams and Tests:
  36. Attendance Policy:
  37. Policy on Make-up Work:
  38. Program This Course Supports:
  39. Course Concurrence Information:

- if you have questions about any of these fields, please contact or