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Graduate Course Proposal Form Submission Detail - EIN5224

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Current Status: Approved, Permanent Archive - 2005-05-27
Submission Type:
Course Change Information (for course changes only):

  1. Department and Contact Information

    Tracking Number Date & Time Submitted
    1861 2005-04-13
    Department College Budget Account Number
    Industrial and Mangement Systems Engineering EN 2103-000-00
    Contact Person Phone Email
    Prof. Dolores K. Gooding 45582

  2. Course Information

    Prefix Number Full Title
    EIN 5224 Total Quality Management Concepts

    Is the course title variable? N
    Is a permit required for registration? N
    Are the credit hours variable? N
    Is this course repeatable?
    If repeatable, how many times? 0

    Credit Hours Section Type Grading Option
    3 C - Class Lecture (Primarily) R - Regular
    Abbreviated Title (30 characters maximum)
    TQM Concepts
    Course Online? Percentage Online





    Course Description

    This course will examine the methodology and procedures that companies use to improve quality and its operational benefits, including the mangement transformation (paradigm shift) that is evolving. Unrestricted. Nonrepeatable for credit.

  3. Justification

    A. Please briefly explain why it is necessary and/or desirable to add this course.

    This course teaches an important attribute of engineering management: TQM methodology and procedures that companies use to improve quality and its operational benefits, including the management transformation.

    B. What is the need or demand for this course? (Indicate if this course is part of a required sequence in the major.) What other programs would this course service?

    This course serves as an elective in the MSEM program, and also as a required course in the Graduate Certificate in Total Quality Management.

    C. Has this course been offered as Selected Topics/Experimental Topics course? If yes, how many times?

    Yes. This course has been offered on 4 occasions.

    D. What qualifications for training and/or experience are necessary to teach this course? (List minimum qualifications for the instructor.)

    The instructor should possess the following qualifications at a minimum:

    A master's degree in Industrial Engineering or other technical discipline, plus experience in a relevant technical environment with a focus in total quality management. An individual with an earned PhD with the above listed expertise is preferred.

  4. Other Course Information

    A. Objectives

    The historical significance and the basic concepts of TQM will be discussed. A study of the functions and responsibilities of the quality organization will be undertaken. An emphasis will be placed on understanding the philosophy of Total Quality Management, and to be able to relate the modern quality management procedures and applications to present and future organizational entities.

    B. Learning Outcomes

    At the end of the course the student will: Understand the history and philosophical context of TQM; Identify the role of TQM as it relates to global competitiveness; Describe management roles and responsiblities in the quality organization; Identify and measure customer value; Define the dynamics of variation in a system; Recommend quality system improvements;

    C. Major Topics

    TQM History, Evolution, Systems; Global Competitiveness; Organizational Culture and Paradigm Shift; Management Role Responsibilities; Concepts of Customer Value, Measuring Customer Value; Strategic Management; Systems Improvement; The Dynamics of Variation; Employee Involvement, Teamwork; Cultural Change and Organizational Learning;

    D. Textbooks

    The Management and Control of Quality, Sixth Edition; Authors: James R. Evans and William M. Lindsay; Publisher: Thomson/Southwestern;

    E. Course Readings, Online Resources, and Other Purchases

    F. Student Expectations/Requirements and Grading Policy

    G. Assignments, Exams and Tests

    H. Attendance Policy

    I. Policy on Make-up Work

    J. Program This Course Supports

  5. Course Concurrence Information

- if you have questions about any of these fields, please contact or